Youth Services Bureau of Ottawa - Mental Health Services - Integrated Crisis Services

Crisis response service

• can be accessed when other services are unavailable at the time to respond to those in need
• crisis line and online chat are available 24/7
• short-term follow-up services and assessment for families or youth
• mobile interventions are offered Monday - Friday from 4 pm to 9 pm

Effective interventions at the time of the crisis in order to reduce or divert unnecessary access to:

• hospital emergency rooms
• police contact
• children protection services
• residential placement
• short-term follow-up services and assessment

• Crisis line, chat support, and mobile interventions: youth aged up to 17 and their families
• Step Up Step Down: youth aged 12 to 17 with complex mental health needs
• in-home interventions and crisis support follow-ups: residents of Ottawa only