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Go to Crisis Lines in Guelph

Compass Community Services - Telephone Support

Free and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress.

Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.

  • support for people who are experiencing distress about their circumstances
  • referral to community services
  • training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations

ALL CALLS ARE CONFIDENTIAL in accordance with provincial legislation.

Distress Line

  • 519-821-3760 ext. 1
  • Supports mild to moderate levels of distress through active listening.

TeleConnect

  • 519-821-3760 ext. 2
  • Outbound call service designed to support community members of Guelph-Wellington who are struggling with independent living.

Application

Distress Line: Call for assistance.

Teleconnect Call-Out Program: Referrals can be made and profile designed with Colten Ura, Manager Telephone Support: 519-824-2431 ext 26.

Volunteers: 18 years and older; police reference check / reference checks (professional and personal) required.

To volunteer, apply using this link to the application page. A telephone conversation will be scheduled with the applicant. Additional screening questions will be asked and information provided on the current operation of the program.

Eligibility

Clients: People living with circumstances that may be causing distress, feelings of loneliness, isolation and confusion, and suicide thoughts and behaviours.

Languages

Physical Access

Fully Accessible

Fees

Free
This record is © 211 Ontario North.

Address

20 Shelldale Cres, Guelph
ON N1H 1C8

Telephone

  • Office: 519-821-3760 ext 1
  • TeleConnect: 519-821-3760 ext 2

Website

https://compasscs.org/

Email Address

Hours

Telephone Support hours Mon-Sun 8 am-10 pm
Administrative hours Mon-Fri 9 am-5 pm
Volunteers are required to complete a minimum of 8 hours per month
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211 Ontario

This information comes from 211Ontario.ca, a project of Findhelp Information Services. They are always updating their information, which comes from community databases across Ontario. Please use this form if you don’t see your agency listed or you have general feedback about this tool.