Polycultural Immigrant and Community Services - Polycultural Immigrant and Community Services, Etobicoke Central

Offices are open, preferably by appointment; services are offered in-person and remotely over the phone and by Zoom

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Settlement Services

• assessments and referrals
• supportive counselling for youth, families and women
• Commissioner of Oath services
• sessions on topics such as housing, education, health care, social assistance, legal assistance, citizenship, professional licensing and job search

Crisis Counselling

• confidential short-term counselling for youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation

Community Connections Program

• brings Canadians and newcomers together to connect and make newcomers feel welcome
• services offered through volunteers and include introducing newcomers to life in Canada, hosting conversation circles to help newcomers practice English and facilitating networking opportunities.

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• full time classes
• childminding for children 19 months-5 years while parents attend classes

Multicultural Women's Wellness Program

• women experiencing mental health struggles and stresses can meet, socialize, share experiences, network, learn and stay active; offered in partnership with Canadian Mental Health Association

My Pathways to Employment

• five-week online course for Ontario Works recipients struggling to find jobs or facing multiple complex barriers to employment.
• after assessment, participants join a 80-hour pre-employment development workshop that includes career exploration and employment skills development
• after workshop, participants have post-hiring support for six months.

Transition to Employment for Newcomers

• for newcomers including internationally trained professionals and tradespeople
• individual coaching, linking to resources, and employment workshops

‍Women In Food and Customer Service

• helps women gain the knowledge and skills needed to get a job in the customer service/food service sectors, includes:
• customer service and food sector-based labor market trends
• food and customer service workplace environment; customer service essentials
• how to use a cash register; food handling certification
• understanding employer hiring and screening practices
• job maintenance

TRIEC Mentoring Partnership - see separate listing

Varies for different services -- call for information

Permanent residents, refugee claimants, Convention refugees, and first generation Canadians

Other - interpretation may be arranged for other languages;

Fully accessible - Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall

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